Amazon Instant Video Prime Nightmares

Dear Amazon:

I’ve ordered episodes and seasons of Stargate SG1, Stargate Atlantis, and Stargate Universe so many times in the past few months, it’s a wonder I don’t have the full collection. Ah, but I do. I own most of the Stargate series on VHS, DVD, and even BlueRay. That’s not the point. I wanted to watch them one after another as part of a nostalgic bent of mine lately, and I wanted to watch them as I was doing other things, so I started watching them on my phone and tablet.

Amazon Prime allows me to watch tons of shows and movies for free as a member, yet you still do not have a video watching app, and it can be tricky to set up your mobile device to watch the shows.

For those reading a home, to watch Amazon Prime Instant Videos on your phone or tablet, open your web browser and set it to Desktop Mode. Then prepare to spend too much time with Amazon Customer Support getting refunds for your accidental digital orders.

Amazon Instant Video Prime  - Poor Interface design allows purchases when pushing play buttons.

Call it “fat fingers” as Google recently did when they changed their Google Ad system to ask if you meant to click an ad instead of automatically billing the ad owner every time you accidentally clicked on an ad. Call it a slip of fingers. Call it poor UI. Whatever you want to call it, I’m sick of finding out that I bought an episode or the entire series when I did not mean to.

Come on, Amazon. The videos on Amazon Prime Instant Video are free. That’s part of our membership. Continue reading

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